ESSENTIAL FUNCTIONS (including, but not limited to):
- Serve as liaison between venue and tenants.
- Explain policies and procedures to tenants and the public.
- Consult with tenants, providing venue's technical capabilities.
- Prepare venue for client use by obtaining appropriate information and requirements from client.
- Prepare event resumes and scaled room diagrams for distribution to appropriate staff.
- Receive and respond to complaints from clients and the public or refer them to the Director of Events Services.
- Monitor assigned events, as they interface with other events and activities scheduled in the venue.
- Determine event staffing levels and coordinate scheduling staff, including Ticket Office personnel, Event Security, and Guest Services desk personnel.
- Finalize client’s event details.
- Provide catering details for events
- Collect deposits on events.
- Guest Services Cash Handling
- Maintain inventory of guest services items
- Coordinate with sales for additional changes after signed contract
- Assist Exhibitors on-site before event.
- Act as crowd control manager as needed.
- Assure that the event areas are set-up in accordance with lessee agreements, safety, fire, and health codes
- Make or arrange for last?minute adjustments in room or equipment set?ups at the request of lessee and prepare accurate statement of additional charges.
- Functional supervision of all event support staff including Operations Department crews.
- Notify Director of Operations of equipment in need of repair or replacement.
- Prepare event summaries noting attendance, times, significant problems, etc.
- Act as Manager on Duty for the department.
- Provide excellent customer service assistance to internal and external clients.
- Exemplify the SCCC and OVG customer service principles.
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to anticipate the needs of venue tenants.
- Knowledge of operating procedures of a public assembly facility.
- Knowledge of audio visual equipment and its uses.
- Knowledge of terminology used in the convention, trade show, and entertainment industry.
- Principles and methods of setting up and tearing down events and housekeeping/cleaning techniques of a large public facility, exhibiting, and show utilities (i.e., special lighting, booth wiring, compressed air, etc.).
- Skills in planning and coordinating work schedules.
- Ability to work effectively in a service oriented environment.
- Establish and maintain effective working relationships with tenants, other employees, and members of the public.
- Knowledge of laws and regulations pertaining to public assembly facilities security.
- Knowledge of fire and safety regulations.
- Advanced computer proficiency and Microsoft Office products knowledge, to include: Outlook Word, Excel, and PowerPoint
- CAD, Ungerboeck or other event management software is preferred
- Identify potential problems and make necessary plans for corrective action.
- Demonstrate supervisory and leadership skills.
QUALIFICATIONS:
- A Bachelor’s degree from an accredited university or college with emphasis on management, event management or other related fields.
- One year of experience in a related field highly desirable. As a unique position with job requirements specifically designed for the convention center application, other characteristics of applicants may be considered in lieu of experience.
- Ability to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days.
- Possession of or ability to obtain a driver license.
